• Our standard assessments are generally 45mins, where you can expect questions about you, your health and your goals.

• This will be followed by a physical assessment where we may perform tests, look at your strength, flexibility and coordination or feel for areas of pain and swelling etc.

• Initial treatment, potentially in the form of massage, dry needling, taping and/or exercises. Generally more basic in the first consultation so that we can review the response in your follow up and know what is working or not.

• Education and advice on how to manage your condition.

• Initial exercise programming set up via Physiapp if applicable.

• Treatment plan to map out any further treatment and sessions you may require.

• Communication and liason with coaches / GPs / Specialist if required outside of the consultation.

• If you have a chronic, complex or more than one condition please get in touch to book 60min assesment consultation.

• We recommend a short assessment only for simple injuries or very acute injuries, like a sprained ankle.

• It may also be appropriate for a quick first or second opinion where more extensive treatment, or treatment planning is not required.

• We may be able to offe some treatment and education but if you require anything more extensive please book an standard 45min consultation.

• Communication and liason with coaches / GPs / Specialist if required outside of the consultation.

• Get in touch if you are unsure if this appointment is right for you.

• Reassessment and review of your response to initial treatment.

• Continued treatment and education as required.

• Minor additions and changes to exercise or treatment programming.

• Treatment plan review and modification if required.

• Communication and liason with coaches / GPs / Specialist if required outside of the consultation.

• These appointments are for when you just need a quick check in, massage treatment, or to update to your exercise program.

• Can be done face-to-face or via telehealth.

• This may suit you if you are confident and self motivated in managing your condition on your own, or have a coach who is able to be involved in your rehab.

• This appointment type works well when paired with our Formotion Memberships and online programming option.

• Similar to our face to face assessment and treatment but without us physically performing the tests or treatments.

• Instead we will instruct you on how to do a modified version of the assessment or treatment, or we can instruct a second person/family member/coach or health professional on your end to help.

• Telehealth consultations normally have more of an emphasis on your treatment program via our app.

• Similar to our face to face assessment and treatment but without us physically performing the tests or treatments.

• Instead we will instruct you on how to do a modified version of the assessment or treatment, or we can instruct a second person/family member/coach or health professional on your end to help.

• Telehealth consultations normally have more of an emphasis on your treatment program via our app.

• Massage and/or dry needling only.

• We recommend only selecting this treatment if you have been assessed and know that massage is helpful for your condition.

• If any extra assessment, treatment or treatment planning/programming is required please note that your appointment will be changed to one of our standard consultations.

The number and regularity of your follow up consultations will vary based on:

• The type and severity of your condition or injury

• Your goals

• How much support and accountability you require

• Your personal circumstance and time you are willing to commit to your sessions

All of this, along with our recommendations and treatment options will be discussed with consideration of your preferences during your treatment planning in your first or second session.

You do not need a referral for private consultations.

We do however accept Chronic Disease Management Plans which are partially rebated by medicare and Worker’s Compensation claims, both of which require a referral from your GP or insurance fund.

Self and plan managed NDIS clients do not need a referral

Yes - you wil automatically be sent an appointment confirmation email right after the appointment is made.

We also send out an automated text reminder 48 hours prior to your appointment (or on Fri for Mon/Tues appointments).

Please confirm your appointment when you receive your text by responding YES

If you need to reschedule you”ll need to contact admin directly on 0422 483 865

Please note if you do not respond admin will then contact you personally. We would appreciate if you could save us this extra bit of time by responding to the intial text!

Our standard late cancellation fees* are as follows:

• $25 for any changes made after 24 hours, but before 4 hours before your appointment.

• 50% of the cost of the appointment for sessions cancelled less than 4 hours before the appointment.

• 100% of the cost of the session if you fail to attend without notice.

If you are feeling unwell, or need to change your appointment please contact the clinic as soon as possible to reschedule. 

We understand that extenuating circumstances happen, and we will generally try to reschedule you within 24 hours where possible to help you avoid the fee.

As a small business we thank you for understanding that our time is valuable and this policy allows us enough time to offer your appointment to someone else who may need it, as well as to cover our costs.

Most of our appointments are claimable on private health, however the rebates vary between different providers.

Please check with your provider first if necessary. Normally there will be a higher rebate for an assessment consultation and lower for a follow up or group consultation.

We have on the spot claiming via Healthpoint however we require your Physical card to be present for this. (Digital is only available for certain funds)

We offer a $500 bulk purchase which gives you 10% off all of our services. They cannot be used in conjunction with any other discounts, offers or insurance/government funded appointments.