Client Journey and Information
We understand the significant impact pain and injury can have on your life and aim to make your journey with us as smooth as possible while providing an optimal outcome.
Here is everything you need to know before your upcoming appointment with us.
Follow the steps below to ensure you get the most out of your appointment.
Make an Appointment
Book online to make an appointment. You can select your preferred therapist and location while booking.
Alternatively, call our friendly admin staff on 0422 483 865 for bookings and enquiries.
New Client Form
You will receive an email with our online form which we ask that you fill out before your appointment. This helps us prepare for your appointment and ensures that we can spend as much time as possible getting to know you and your injury.
Please let us know if you don’t receive your new client form. Sometimes they do end up in junk mail or under the “promotions” section if you are a Gmail user.
Prepare For Your Appointment
On the day of your appointment, we recommend wearing training clothes, or something you can move in easily which allows us to see the affected area.
We also ask that you bring the following to your appointment:
Your private health card, we accept digital and physical.
Any scans, doctors letters or other relevant documentation.
Most of our Physiotherapy treatment plans and programs are delivered via Physiapp, if you have a chance to download this before your appointment this will help streamline the process.
How to Find Us
We are a bit different to other physio clinics as we operate from within gyms. Please don’t feel intimidated - everybody is incredibly friendly and will direct you to the right place if you’re looking lost! Give us a call if you are unsure.
As we are based out of multiple locations, please ensure you attend the correct location as stated on your confirmation text and email.
Select the appropriate option below to find out more about your chosen location.
Also make sure to use Google Maps rather than Apple as it is often incorrect!
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5/34 Sundercombe St, Osborne Park 6017
(Inside Range of Motion)
Parking: There is free parking in front of our building, please try to avoid parking in front of our neighbours if possible.
Enter through the glass front door where you will most likely be greeted by some of the friendly faces of the Range of Motion crew. Have a seat in the waiting area and your Physio will come and find you here when it is time for your appointment.
The bathrooms are located to the right of the front door if required.
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1-3 Old Aberdeen Pl, West Perth 6005
(Inside Inner City Fitness)
Parking: There is plenty of free parking behind the gym off Cleaver St.
Enter through the teal door and have a seat in the waiting area where your Physio will come and get you when it is time for your appointment.
We don't have receptionists but the crew from Inner City will be able to help you if you need anything while you are waiting.
The bathrooms are also located through the yoga room, down the stairs and on the left if required.
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2/320 Joondalup Dr, Joondalup 6027
(Inside Mobius Health and Performance)
Parking: There is plenty of free parking all around the gym.
Enter through the glass door on the Diesel Espresso side and have a seat in the cafe where your Physio will come and get you when it is time for your appointment. Grab a coffee from the lovely guys at Diesel if you have time!
The bathrooms are also located at the back of the gym, walk straight to the back around the Jiu Jitsu mats. Don’t be shy to ask for a point in the right direction if you need!
We don't have receptionists but the crew from Mobius/Diesel will be more than happy to help you if you need anything while you are waiting.
Your Appointment
You can expect us to conduct a full subjective assessment where we will ask you questions about yourself, your health and your goals. This will be followed by a physical examination where we will conduct tests to look at your injury and how you move.
Our treatment is guided by both evidence-based practice and your individual preferences and goals. Treatment can come in the form of exercise therapy, massage, dry needling and taping. We will also provide education and advice on how to manage your condition.
After Your Appointment
Our team work hard behind the scenes to ensure that you can make the most progress possible between your appointments.
You will receive an exercise program via Physiapp if applicable and a personalised treatment plan to map out your individual patient journey. Make sure to check your emails so you can access your exercise program and treatment plan!
We will also communicate and liaise with your coach/GP/specialist as required.
Feedback
We are always looking to improve your experience with us. After your session we would love if you could let us know what you think. Use the form below to let us know what you liked, or what you think we could improve on. You may choose to stay anonymous.
If you would prefer an online consultation, please follow the link below for information on how to book and prepare for your telehealth appointment.